Bikewearpro

At Sock Essentials, we want you to love your cycling gear as much as we love creating it. Our Returns Policy is designed to provide you with a seamless and stress-free process if you need to return or exchange an item. Your satisfaction is our top priority, and we’re here to ensure you find the right fit, comfort, and performance in all our products.

Eligibility for Returns

To qualify for a return, items must meet the following criteria:

• Unused and Unworn Condition: Products must be in their original, unused condition, with all tags intact.
• Original Packaging: Items should be returned in the original packaging to ensure they arrive back to us in good condition.
• Return Window: All returns should be initiated within 30 days of the purchase date. This allows you plenty of time to evaluate the product’s fit and comfort.

How to Initiate a Return

To initiate a return, please reach out to our Customer Support team at [email protected] with your order number, reason for return, and any additional details that may help us process your request quickly. Our team will respond promptly, guiding you through the return steps and providing any necessary return shipping details.

Refunds Process

Once your return is received and inspected, we will notify you of its approval status via email. If approved, a refund will be issued to your original payment method within 5-7 business days. Please note that it may take additional time for the funds to appear in your account, depending on your bank’s processing time.

Exchanges

We understand that finding the perfect fit is essential, especially for cycling apparel where comfort and functionality are key. If you need a different size or color, we are happy to facilitate an exchange. Just follow the return process, and let us know in your initial email that you’d prefer an exchange. We’ll guide you through the steps to get the right item shipped to you as soon as possible.

Non-Returnable Items

For hygiene and quality assurance, certain items may be non-returnable, such as:

• Items marked as “Final Sale”
• Products that show signs of wear or damage caused after purchase

If you have any questions about whether an item qualifies for return, please don’t hesitate to reach out to us.

Return Shipping Costs

For orders that qualify for free shipping, return shipping fees may be deducted from the refund amount if Sock Essentials covers the shipping cost. However, if the return is due to a mistake on our part or a product defect, we will gladly cover all return shipping costs.

Damaged or Defective Items

We strive to ensure that every item we ship meets our strict quality standards. However, if you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. Simply email us at [email protected] with a description of the issue and photos if possible, and we’ll expedite a replacement or refund at no additional cost to you.

Customer Support

At Sock Essentials, we believe in delivering quality products and exceptional service. If you have any concerns, questions, or feedback regarding our Returns Policy, please reach out to our Customer Support team at [email protected]. We’re here to help make your shopping experience as smooth and enjoyable as possible.

Thank you for choosing Sock Essentials. We’re committed to providing you with cycling apparel that enhances your ride every step of the way.