Returns Policy

At Chic Skirt Zones, your satisfaction is our top priority. We want you to love every item you purchase from us, but we understand that sometimes things don’t work out as expected. That’s why we offer a hassle-free returns policy to ensure your shopping experience is always a positive one.

Easy Returns Process

If you’re not completely satisfied with your purchase, you can return any item within 30 days of receiving your order. To be eligible for a return, the item must be unworn, unwashed, and in its original condition with all tags attached. We cannot accept returns on items that have been altered, worn, or damaged after purchase.

How to Initiate a Return

To start a return, simply contact our customer service team at info@chicskirtzones.com with your order number and the details of the item(s) you wish to return. Our team will guide you through the return process and provide you with a return authorization. Please do not send your items back without contacting us first, as this may delay your return.

Refunds

Once we receive and inspect your returned item(s), we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment. Please note that original shipping fees are non-refundable, except in cases where the return is due to a defect or error on our part.

Exchanges

If you need a different size, color, or style, we’re happy to assist with exchanges. Please contact us at info@chicskirtzones.com to arrange an exchange. If the item you wish to exchange is out of stock, we will offer you a refund or the option to choose a different item of equal value.

Return Shipping Costs

For returns due to personal preference, the customer is responsible for the return shipping costs. However, if you received a defective or incorrect item, we will cover the cost of return shipping.

Non-Returnable Items

For hygiene reasons, certain items such as intimate apparel and swimwear are non-returnable. Additionally, items marked as final sale cannot be returned or exchanged. We encourage you to double-check your order before completing your purchase to ensure satisfaction.

Damaged or Defective Items

We take great care in packaging and shipping your orders, but if you receive a damaged or defective item, please contact us immediately at info@chicskirtzones.com. We will work quickly to resolve the issue, offering either a replacement or a full refund, including any shipping costs incurred.

Contact Us

If you have any questions about our returns policy or need further assistance, don’t hesitate to reach out to our customer service team at info@chicskirtzones.com. We’re here to help make your shopping experience smooth and enjoyable, from start to finish.

Thank you for choosing Chic Skirt Zones! We’re committed to ensuring you love every purchase.